UnitedHealth Group reported on Thursday that it earned lower than anticipated this previous quarter, citing increased medical prices and strain on its insurance coverage division at a time when the corporate remains to be reeling from the stunning homicide of a high govt final month.
Revenues for UnitedHealth Group amounted to $100.8 billion for the fourth quarter, beneath what analysts had predicted however nonetheless 6.8 p.c increased than in the identical quarter the yr earlier than. The corporate’s full-year income for 2024 rose to $400.3 billion. For UnitedHealthcare, the insurance coverage division, full-year income elevated to $298.2 billion, up 6 p.c from 2023.
The outcomes had been the corporate’s first since Brian Thompson, the chief govt of UnitedHealthcare, was gunned down in entrance of a Midtown Manhattan resort.
The homicide unleashed public outrage geared toward huge well being insurers, over lack of entry to well being care and denials of protection and insurance coverage claims.
Some shareholders have urged UnitedHealth to difficulty a report on its practices that “restrict or delay entry to well being care.”
Andrew Witty, UnitedHealth Group’s chief govt, mentioned on a name with analysts on Thursday that frustrations about claims, together with delays in receiving care and protection, had been “key areas for us to work exhausting at to enhance.”
A successor to Mr. Thompson has not been named but. Mr. Witty didn’t share particulars about filling the publish, nor did he handle the latest shareholder unease.
UnitedHealth’s outcomes, which disillusioned Wall Avenue, in some ways mirrored broader traits and lingering points for the business. For a number of quarters, U.S. well being insurers have taken hits to their earnings from excessive medical bills and a tightening of presidency cost insurance policies.
John Rex, the corporate’s chief monetary officer, pointed to cutbacks in authorities charges within the cost system for Medicare Benefit program, the personal insurance coverage arm of the federal protection for individuals 65 and over. UnitedHealth has substantial enterprise in these Medicare personal plans.
Medicare Benefit efficiency has declined all through the business lately, partly due to regulatory modifications meant to forestall overcharging and following elevated well being spending amongst some older populations.
Mr. Witty additionally mentioned there have been prices related to modifications in Medicaid, the federal-state insurance coverage program for the poor.
The corporate’s medical value ratio, a measure of the price of offering care, got here in increased than anticipated in the newest quarter, which may add gasoline to buyers’ issues that elevated prices for supply of care may linger, mentioned John Boylan, an analyst at Edward Jones, an funding agency.
UnitedHealth, nevertheless, stored its full-year steering for 2025 intact, unaltered by latest strain. Analysts at Morgan Stanley mentioned in a analysis word that the corporate had set “fairly prudent targets” for this yr.
“General, our view is that United is properly positioned to navigate the evolving well being care panorama on account of its diversified enterprise mannequin,” Mr. Boylan mentioned.
UnitedHealth’s inventory fell greater than 4 p.c in Thursday morning buying and selling as buyers digested the weaker-than-expected outcomes. UnitedHealth’s outcomes, usually seen as a bellwether for efficiency throughout the business, pushed down shares of its rivals, together with CVS Well being, which is the father or mother of the insurer Aetna.
UnitedHealth Group additionally owns Optum Rx, one of many nation’s largest pharmacy profit managers, which employers and authorities packages rent to supervise their prescription-drug advantages. Optum Rx has confronted scrutiny from regulators over issues that it has raised drug costs, prioritizing its personal pursuits above these of sufferers, employers and taxpayers. Simply this week, the Federal Commerce Fee launched a report detailing how P.B.M.s could possibly be inflating drug prices.
Mr. Witty, the UnitedHealth Group chief govt, defended Optum’s practices, stressing that 98 p.c of the rebates had been handed to prospects. By 2028, he mentioned, all rebates can be handed on.
“The P.B.M. acts on behalf of the final word payer — the employer, the union, the state,” Mr. Witty informed analysts.
Mr. Witty didn’t handle investigations by the Justice Division or lawsuits in search of to dam its proposed acquisition of Amedsys, a big dwelling care and hospice firm.
Past rising medical prices and rising use of well being care providers, UnitedHealth executives pointed to the widespread ransomware assault in 2024 that weighed on the corporate’s full-year income. The cyberattack compelled the shutdown of the corporate’s sprawling billing and cost system, Change Healthcare. The corporate has estimated that the info breach of well being and privateness data affected greater than 100 million individuals, and mentioned this week {that a} evaluation of non-public data concerned within the incident was “considerably full.”
Luigi Mangione, 26, has been charged with a number of state and federal counts of homicide in addition to weapons and stalking offenses. He has pleaded not responsible.
UnitedHealth and the police have mentioned that neither he nor his mother and father had medical insurance coverage by UnitedHealth.